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If you're having trouble accessing your account, first try resetting your password using the "Forgot Password" link on the login page. If that doesn't work, ensure you're using the correct email address associated with your account. For persistent issues, contact Uphold support for assistance.
While not always mandatory, Uphold strongly recommends enabling two-factor authentication (2FA) to significantly enhance your account security. Some jurisdictions or account types may require 2FA as an additional security measure.
Yes, Uphold supports biometric authentication (fingerprint or facial recognition) on supported devices and browsers. This provides a convenient and secure way to access your account without entering your password each time.
If you lose access to your 2FA device, you can recover your account by contacting Uphold support. They will verify your identity through alternative methods and help you regain access to your account. It's recommended to set up backup 2FA options when available.
Uphold uses bank-level security measures including encryption, secure socket layer (SSL) technology, and regular security audits. Your password is hashed and never stored in plain text. Additionally, Uphold monitors for suspicious login attempts and may require additional verification.